Shipping Policy for avitaiPoint

Shiang’s International Pte Ltd (“we” and “us”) is the operator of

(https://avitaiPoint.com/) (“Website”). By placing an order through this Website you will

be agreeing to the terms below. These are provided to ensure both parties are aware of and agree

upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-totime

there may be a stock discrepancy and we will not be able to fulfill all your items at time of

purchase. In this instance, we will fulfill the available products to you, and contact you about whether

you would prefer to await restocking of the backordered item or if you would prefer for us to process a

refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the

items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Shiang’s International Pte Ltd will happily accept returns due to change of mind as long as a request

to return is received by us within 365 days of receipt of item and are returned to us in original

packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own

shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future

purchase. We will notify you once this has been completed through email.

(Shiang’s International Pte Ltd) will refund the value of the goods returned but will NOT refund the

value of any shipping paid.

3.2 Warranty Returns

Shiang’s International Pte Ltd will happily honor any valid warranty claims, provided a claim is

submitted within 45 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon

successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Shiang’s International Pte Ltd to

process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending

on the courier you have selected. We are able to offer a more specific estimate when you are

choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national

holidays at which time the warehouse will be closed. In these instances, we take steps to ensure

shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the

order has been dispatched.

4.5 P.O. Box Shipping

Shiang’s International Pte Ltd will ship to P.O. box addresses using postal services only. We are

unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using

courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order.

Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an

investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the

progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get

in touch with our customer service. If the parcel has been delivered without you being present, please

contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination

country. This varies by country, and Shiang’s International Pte Ltd encourage you to be aware of

these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be

returned to Shiang’s International Pte Ltd at the customers expense, and the customer will receive a

refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial

shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at

any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into

the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and

deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at https://myavita.com/contact/